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IF YOU'RE HAVING ISSUES WATCHING THE VIDEO STREAM YOU PURCHASED, HERE ARE SOME TROUBLE SHOOTING TACTICS.
IN MOST CASES, YOU CAN ONLY WATCH THE STREAM ON THE DEVICE IN WHICH YOU PURCHASED IT. ...IN SOME CASES 2 DEVICES. YOU WILL NEED THE CODE THAT WAS EMAILED OR GIVEN TO YOU UPON YOUR PURCHASE. CHECK YOUR EMAIL & JUNK EMAIL FOR THE CODE. THE EMAIL WILL BE FROM no_reply@ppvmailer.com WITH THE SUBJECT LINE "Thank you for purchasing a PPV ticket."
YOU WILL NEED A FAST WIFI OR CELLULAR CONNECTION. CHECK YOUR INTERNET CONNECTION AND SPEED. TRY ALSO PLUGGING YOUR ETHERNET CABLE DIRECTLY INTO YOUR DEVICE.
IF YOU'RE STILL HAVING ISSUES AND YOU'RE USING THE SAME DEVICE...
1. TRY BOTH REFRESHING THE PAGE & CLOSING THE WEB BROWSER ON YOUR DEVICE AND RESTARTING IT.
2. TRY POWERING OFF AND POWERING ON YOUR DEVICE, RESTART IT.
3. IF YOU HAVE MORE THAN ONE WIFI TRANSMITTER IN YOUR HOUSE, TRY RETURNING TO THE ORIGINAL TRANSMITTER OR TURNING THE SECOND ONE OFF.
4. TRY A DIFFERENT WEB BROWSER... IE: FIREFOX, GOOGLE CHROME, ETC.
IF YOU'RE STILL HAVING ISSUES, PLEASE SEND A MESSAGE TO CORY@PHOTOGRAPHIC.TV ...CORY USUALLY GETS BACK TO ALL TECH INQUIRIES WITHIN 12-24 HOURS OR LESS.
IF FOR SOME REASON YOU ARE UNABLE TO GET THE LIVE STREAM, WE WILL BE HAPPY TO GIVE YOU ACCESS TO AN ON DEMAND LINK (RECORDED SHOW) AT A LATER DATE.
CAN'T FIND THE DOWNLOAD BUTTON?
SEE THE IMAGE BELOW. THE DOWNLOAD BUTTON IS IN THE BOTTOM RIGHT CORNER OF THE PLAYER WINDOW. IT LOOKS LIKE AN ARROW POINTING DOWN AT A HORIZONTAL LINE. THE DOWNLOAD BUTTON WILL ONLY APPEAR AFTER PURCHASE. IT WILL NOT APPEAR IF YOU MADE A PURCHASE THAT DOESN'T INCLUDE DOWNLOADS.

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